Doing HCD - Pre-Design HCD

Interviews (Bridge-ECR Case Study)

A team within the CyClaDes project was tasked with a creating a case study in designing for novelty in the maritime domain. The plan was to apply methods to investigate communication and collaboration processes, using the communication and collaboration between bridge and engine control personnel as a case study. The goal of the design activities were to address the traditional void in understanding between the bridge and engine room with a focus on shared understanding of the critical information required, the flow and presentation of this information, the tasks supported, as well as the decision making and reasoning behind actions that have an impact on the other group.
The aim of this task was to systematically examine the communication dynamic between the two control centers to determine what information is required, for what tasks, when it is required, and in what format it would optimally be shared. A variety of HCD methods were applied to understand the context of use, priority scenarios, problems experienced, identify potential solutions and describe a solution concept. These methods included: observation, interviews, applied cognitive work analysis, extensive discussions with Subject Matter Experts (SMEs) on the project team, surveys, review and prioritization meetings with the project team, and a demonstration walk-through of the solution concept using existing ECDIS equipment to support a shared planning session.
This document is focussed on describing the interviews conducted and what can be learned from applying that method to a maritime context.
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Observation (Bridge-ECR Case Study)

A team within the CyClaDes project was tasked with a creating a case study in designing for novelty in the maritime domain. The plan was to apply methods to investigate communication and collaboration processes, using the communication and collaboration between bridge and engine control personnel as a case study. The goal of the design activities were to address the traditional void in understanding between the bridge and engine room with a focus on shared understanding of the critical information required, the flow and presentation of this information, the tasks supported, as well as the decision making and reasoning behind actions that have an impact on the other group.
The aim of this task was to systematically examine the communication dynamic between the two control centers to determine what information is required, for what tasks, when it is required, and in what format it would optimally be shared. A variety of HCD methods were applied to understand the context of use, priority scenarios, problems experienced, identify potential solutions and describe a solution concept. These methods included: observation, interviews, applied cognitive work analysis, extensive discussions with Subject Matter Experts (SMEs) on the project team, surveys, review and prioritization meetings with the project team, and a demonstration walk-through of the solution concept using existing ECDIS equipment to support a shared planning session.
This document is focussed on describing the observations conducted and what can be learned from applying that method to a maritime context.

Survey (Bridge-ECR Case Study)

A team within the CyClaDes project was tasked with a creating a case study in designing for novelty in the maritime domain. The plan was to apply methods to investigate communication and collaboration processes, using the communication and collaboration between bridge and engine control personnel as a case study. The goal of the design activities were to address the traditional void in understanding between the bridge and engine room with a focus on shared understanding of the critical information required, the flow and presentation of this information, the tasks supported, as well as the decision making and reasoning behind actions that have an impact on the other group.
The aim of this task was to systematically examine the communication dynamic between the two control centers to determine what information is required, for what tasks, when it is required, and in what format it would optimally be shared. A variety of HCD methods were applied to understand the context of use, priority scenarios, problems experienced, identify potential solutions and describe a solution concept. These methods included: observation, interviews, applied cognitive work analysis, extensive discussions with Subject Matter Experts (SMEs) on the project team, surveys, review and prioritization meetings with the project team, and a demonstration walk-through of the solution concept using existing ECDIS equipment to support a shared planning session.
This document is focussed on describing the survey conducted and what can be learned from applying that method to a maritime context.
There were several issues that had to be considered when developing the survey for wider dissemination. Similar issues can be expected for almost any survey so they will be described here.